Frequently Asked Questions
What is the return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please refer to our Return Policy for more information.
What do I do if I never received my order?
Oh no! Please reach out to us by navigating to https://theconceptofus.com/pages/contact-us or by email at email@example.com and we'll get this resolved ASAP.
How do I make sure I order the right size?
Please consult our Size Guide.
Why did prices increase?
We have recently increased our pricing. This decision was not made lightly, but rather due to the increase in operating costs. By adjusting our pricing, we are able to continue to invest in our business and maintain our commitment to quality. We appreciate your support and understanding!
How do I create an account?
You can create an account by navigating to https://theconceptofus.com/account/register or by navigating to http://theconceptofus.com and selecting the person icon in the upper right and selecting Create account.
How do I delete my account?
Please contact us by navigating to or https://theconceptofus.com/pages/contact-us by sending us an email at firstname.lastname@example.org and we'll be happy to take care of this for you.
Where can I listen to the podcast?
We are available on every platform. Search "The Concept of Us" and we'll be there!
Who designed the podcast cover art?
A very talented friend of ours! You can check out her awesome work on Instagram.
Who is the artist of the The Concept of Us theme song?
Another very talented friend of ours! You can learn more about him on Instagram.
How do I contact your company if my question isn’t answered here?
You can reach us navigating to https://theconceptofus.com/pages/contact-us or by email at email@example.com.