Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Unfortunately, we do not accept exchanges.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at us@theconceptofus.com. Please note that returns will need to be sent to the following addresses. Please address to "The Concept of Us Returns." These addresses are not our business addresses. Returns only.
UNITED STATES AND MEXICO
The Concept of Us Returns
111201 Ed Brown Rd, Charlotte, North Carolina, 28273
The Concept of Us Returns
Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada
LATVIA
The Concept of Us Returns
Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia
SPAIN
The Concept of Us Returns
Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain
UNITED KINGDOM
The Concept of Us Returns
Antar 2, 1 Headway Road, Wolverhampton, WV10 6PZ
AUSTRALIA
The Concept of Us Returns
40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders, except for phone cases); 6 Axis Crescent, Dandenong South VIC 3175, Australia (phone cases)
JAPAN
The Concept of Us Returns
Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan (apparel orders); Ibe 15, Kunogi, Nakanoto, Kashima, Ishikawa prefecture, Japan 929-1801 (non-apparel orders)
BRAZIL
The Concept of Us Returns
Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil
Reminder: these addresses are for returns only.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned such as sale items, gift cards, or custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at us@theconceptofus.com.